Privacy Policy
At Aidez Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What Information Do We Collect and How Do We Use It?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information, including health information, and may include any information you tell us about any vulnerability you may have.
We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal, and their representatives.
We also use your information to send you requested product information and to enable us to manage our ongoing relationship with you, including invoicing, client surveys and related communications. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, please email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What If You Do Not Provide Some Information To Us?
If you do not provide us with full information, we cannot properly advise or assist you with your credit needs.
How Do We Hold and Protect Your Information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, or to comply with any applicable legal, ethical reporting or document retention requirements.
We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or exposure. Aidez team members are required to maintain the confidentiality of customer information. Access to your information is restricted to Aidez team members whose role requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Our Credit Licensee
We provide credit assistance as a representative of Finsure Finance and Insurance Pty Ltd (ABN 72 068 153 926, Australian Credit Licence 384704). We may share information with Finsure for the purposes of providing, administering and supervising credit assistance and meeting our legal obligations.
Will We Disclose the Information We Collect To Anyone?
We do not rent or sell your personal information.
We may disclose relevant information to our credit licensee Finsure Finance and Insurance Pty Ltd, lenders and other companies with whom you choose to deal (and their representatives), and contractors who provide services to us such as secure technology, storage or communications services. We may also disclose information when required or permitted by law. We take reasonable steps to ensure external recipients handle information appropriately.
We may also provide your information to others if we are required to do so by law or under other unusual circumstances which the Privacy Act permits.
How Can You Check, Update or Change the Information We Are Holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information, please contact the Aidez team by email at privacy@aidez.com.au or telephone 03 89 00 59 39.
We do not charge for receiving a request for access to personal information, complying with a correction request or providing access to personal information.
Direct Marketing and Your Choices
From time to time we may use your contact information to send product information, promotions or other direct marketing communications, where permitted by law. You can opt out at any time by following the unsubscribe instructions in the communication or contacting us at info@aidez.com.au. Opting out of marketing will not prevent communications that are necessary to service your credit enquiries or applications.
Your Consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell Us What You Think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact the Aidez Privacy Officer by email at privacy@aidez.com.au or call 03 89 00 59 39.
For information about Finsure's own handling of personal information, see Finsure's Privacy Policy. You can also contact the Office of the Australian Information Commissioner about privacy concerns.
Complaints and Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we do not know about it we cannot fix it. You may also contact us by email addressed to the Complaints Officer at Aidez Privacy Officer by email at privacy@aidez.com.au or call 03 89 00 59 39. Please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
For credit licensing details, please see our Credit & Licensing Information page.